Smriti Products Private Limited (“SPPL”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data you share with us through our website www.smritiproduct.com This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our online services, or submit business and product inquiries.

1. Information We Collect

We collect information directly from you when you interact with our website, as well as automatically through automated tracking technologies.

A. Personal Data Provided Directly by You

Contact Details: Name, email address, telephone/mobile number, company name, and location provided when filling out inquiry forms, requesting product catalogs, or contacting us for contract manufacturing or distribution partnerships.

Business Inquiries: Information regarding purchases, feedback, customer service communications, or B2B supply chain inquiries.

B. Automatically Collected Technical Data

Device & Usage Information: IP address, browser type, operating system, referring URLs, device identification, pages viewed, and access timestamps.

Cookies & Tracking Technologies: Small data files stored on your device that help us optimize user experience, remember preferences, and analyze web traffic.

2. How We Use Your Information

We process your personal information for specific and lawful business purposes, including:

Responding to product inquiries, service quotes, and consumer feedback.

Managing B2B partnerships, dealership/distributorship applications, and contract manufacturing logistics.

Improving website functionality, performance, layout, and user experience.

Ensuring compliance with relevant regulatory standards (including IT and food safety standards like ISO 22000, HACCP, and FSSAI rules).

Protecting against unauthorized website access, fraud, or cybersecurity risks.

3. Legal Grounds for Processing (India & International)

We process your personal data under the following legal frameworks, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023:

Consent: When you voluntarily submit forms or sign up for communications.

Contractual Necessity: To fulfill pre-contractual steps or contractual agreements regarding business inquiries, supply chains, or orders.

Legitimate Interests: To protect our digital infrastructure, conduct analytics, and enhance our product offerings.

Legal Compliance: To maintain business records and comply with regulatory bodies in India and international trade jurisdictions.

4. Disclosure and Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data with trusted entities under strict confidentiality conditions:

Service Providers: Third-party IT management, web analytics, hosting partners, and communication service providers assisting our business operations.

Corporate Group & Operations: Internal departments (Sales, Quality Control, Accounts) for resolving inquiries and processing orders.

Legal Obligations: Government, law enforcement, regulatory bodies, or legal processes when required by Indian or international law.

5. Cookies and Web Analytics

Our website uses standard cookies to ensure web functionality and measure traffic patterns.

Essential Cookies: Necessary for core site navigation and feature availability.

Analytical Cookies: Help us aggregate visitor counts and analyze traffic channels.

You can manage or disable cookie preferences directly through your browser settings. Note that disabling essential cookies may impact certain interactive features on our site.

6. Data Security Measures

Smriti Products Private Limited implements reasonable organizational, administrative, and technological security controls to protect personal data against loss, misuse, unauthorized access, or alteration. While we strive to protect your data, no internet-based transmission is completely secure, and users transmit information at their own risk.

7. Data Retention

We retain collected personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable statutory, tax, legal, and accounting obligations.

8. Your Data Protection Rights

Depending on your jurisdiction, you have rights regarding your personal information:

Right to access and review personal data held by us.

Right to request corrections or updates to inaccurate information.

Right to withdraw consent previously provided for data processing.

Right to request deletion of data, subject to statutory retention exceptions.

To exercise any of these rights, please contact our administrative team at the details provided below.

9. Contact Us & Grievance Officer

If you have questions, feedback, or grievance requests concerning this Privacy Policy or your personal data, please contact us:

Company Name: Smriti Products Private Limited

Factory Address: 55th Milestone, NH-73, Panchkula Road, Saha, Ambala, Haryana – 133104, India

Registered Office: Shop No. 77, LSC LU Block, DDA Market, Pitampura, West Delhi, Delhi – 110034, India

Email: accounts@smritiproduct.com | purchase@smritiproduct.com

Phone: +91-9518831410